Privacy policy

Last updated: September 26, 2026

Elisande Jewelry (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use and share your personal information when you visit or make a purchase from our store.

Information we collect

  • Order information: name, email, shipping and billing address, phone number and payment details (processed securely by our payment providers — we do not store full card numbers).
  • Device and usage information: IP address, browser type, pages viewed and how you interact with our site, collected through cookies and similar technologies.
  • Communications: information you share when you contact us or subscribe to our emails.

How we use your information

  • To process and deliver your orders and send order updates.
  • To provide customer support.
  • To improve our website and shopping experience.
  • To send marketing emails if you have opted in (you can unsubscribe at any time).
  • To show relevant advertising and measure its performance.
  • To prevent fraud and comply with legal obligations.

Sharing your information

We share information only with service providers that help us run our store, such as our e-commerce platform (Shopify), payment processors, shipping carriers, and analytics and advertising partners (for example Google and Meta). We do not sell your personal information for money.

Cookies

We use cookies to keep your cart, remember your preferences, understand site usage and personalize ads. You can manage cookies through your browser settings and the cookie banner on our site.

Your rights

Depending on where you live, you may have the right to access, correct, delete or restrict the use of your personal information, and to opt out of targeted advertising (see “Your Privacy Choices”). To make a request, email us at support@elisandejewelry.com.

Data retention

We keep order information for as long as needed to fulfil your order and meet our legal, tax and accounting obligations.

Security

We use reasonable technical and organizational measures to protect your information, but no method of transmission over the internet is 100% secure.

Children

Our store is not directed to children under 16, and we do not knowingly collect their personal information.

Changes

We may update this policy from time to time. The updated version will be posted on this page with a new “Last updated” date.

Contact

For any privacy questions, contact us at support@elisandejewelry.com.