Refund policy
Last updated: October 5, 2026
30-Day Returns
We want you to love your Elisande jewelry. If you are not completely satisfied, you may return your item within 30 days of delivery for a full refund.
Eligibility
- Items must be unworn, in their original condition and packaging.
- For hygiene reasons, earrings can only be returned if they are unworn and still sealed.
- Gift cards and items marked as final sale cannot be returned.
How to start a return
- Email us at support@elisandejewelry.com with your order number and the item(s) you would like to return.
- We will reply within 1–2 business days with your return authorization and the return address.
- Ship the item to the address provided and send us the tracking number.
Items sent back without first requesting a return cannot be accepted.
Return address
We have return centers in the United States, Europe and China. You can choose the one that is most convenient for you, and we will confirm the address when we authorize your return.
Return shipping cost
Return shipping is paid by the customer, unless the item arrived damaged, defective or incorrect, in which case we cover the return cost.
Refunds
Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may need additional time to process the refund. There are no restocking fees.
Damaged, defective or incorrect items
If your item arrives damaged, defective or incorrect, contact us within 7 days of delivery with your order number and a photo. We will send a free replacement or issue a full refund, whichever you prefer.
Exchanges
To exchange an item, return the original item for a refund and place a new order.
Order cancellation
Orders can be cancelled free of charge before they ship. Once an order has shipped, it must be returned under this policy.
Contact
Elisande Jewelry
521 E 15th St, Wyoming, United States
Email: support@elisandejewelry.com
Text (SMS only): +1 774 278 6338
Customer service hours: Monday to Friday, 9:00 AM – 6:00 PM