Shipping policy

Last updated: October 5, 2026

Where we ship

We currently ship to the United States, Canada, Australia and New Zealand.

Free shipping

We offer free tracked shipping on all orders. No minimum purchase is required.

Where your order ships from

Elisande Jewelry is a United States-based company. Orders are fulfilled from our partner warehouses in China, Hong Kong and Europe, depending on the item and stock availability. Orders with several items may arrive in separate packages.

Processing time

Orders are processed within 1–3 business days (Monday to Friday, excluding holidays). You will receive a confirmation email once your order has shipped.

Delivery time

Once shipped, delivery usually takes 7–14 business days. Total estimated time from order to delivery is 8–17 business days. Delivery times are estimates and may be longer during peak seasons or due to carrier or customs delays.

Order tracking

As soon as your order ships, we will email you a tracking number so you can follow your package. Tracking information can take 2–5 business days to update.

Customs, duties and taxes

You will not be charged import duties or customs fees on delivery. The price you pay at checkout is the final price. If a carrier ever asks you for an additional payment, contact us at support@elisandejewelry.com before paying and we will resolve it.

Incorrect address

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice a mistake, email us as soon as possible at support@elisandejewelry.com and we will do our best to update it before shipping.

Lost or delayed packages

If your tracking has not updated for more than 10 business days, or your order has not arrived within 25 business days of shipping, contact us and we will reship your order or issue a full refund.

Contact

Elisande Jewelry
521 E 15th St, Wyoming, United States
Email: support@elisandejewelry.com
Text (SMS only): +1 774 278 6338
Customer service hours: Monday to Friday, 9:00 AM – 6:00 PM